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Refund Policy

A legal disclaimer

Refund Policy

At BrightMindIQ, we are dedicated to providing high-quality services that help organizations reduce burnout, improve employee well-being, and foster thriving workplaces. We understand that there may be circumstances where a refund is requested, and this Refund Policy outlines the conditions under which refunds are granted for our service offerings.

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1. Service Fees

All fees for BrightMindIQ services are billed in advance and are non-refundable, except in the specific cases outlined below. This includes fees for well-being assessments, data analysis, and other related services provided by BrightMindIQ.

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2. Refund Eligibility

Refunds will only be considered under the following circumstances:

  • Technical Issues: If you experience a verified technical issue that prevents you from using our service, and we are unable to resolve it in a reasonable time frame, you may be eligible for a refund.

  • Service Not Delivered: If you purchase a well-being assessment, data analysis, or another service, and we fail to deliver the service as promised within the stated time frame, you may request a refund for that specific service.

Refunds will not be provided in the following cases:

  • Change of Mind: We do not offer refunds for users who change their mind after purchasing services or for unused portions of services.

  • Cancellation of Services: If you cancel your service after it has begun, you will not be refunded for the remaining portion of the service.

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3. How to Request a Refund

To request a refund, please contact our customer support team at admin@brightmindiq.com with the following information:

  • Your account details (name, email, service type)

  • A detailed description of the issue you experienced or the reason for your refund request

Refund requests will be reviewed within 5-7 business days, and if approved, the refund will be processed to your original method of payment.

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4. Disputed Payments

If you dispute any charge made to your account, please contact us immediately at admin@brightmindiq.com to resolve the issue. Filing a chargeback with your payment provider before contacting us may result in the suspension or termination of your account.

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5. Changes to this Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

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Contact Information

If you have any questions about this Refund Policy, please contact us at:

Email: admin@brightmindiq.com

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